Writing to be heard—and understood—on the Web

[Plane]

The Web could force the federal government to finally shed its legacy of lousy writing



For decades, federal agencies have issued reams of regulations, pamphlets and other paper documents written in prose that often borders on the unreadable. But agencies were not held accountable because readers had no way to complain.

The good news is that good writing is not a lost art, just a neglected one. Here are some tips from a panel of experts on how to improve the quality of the writing on your agency’s site.

1. Write for the readers, not the experts.
http://fcw.com/Articles/2010/03/08/FEATURE-plain-language-Web-writing.aspx?Page=2