That was not the fault of the airline, the crew was told that by airport security. That airport was not a 24hr airport, so pretty much only security was in the building.
Maybe, maybe not.
Could the crew have declared an emergency?
Did the crew radio their own airline controllers and demand a solution or were they too passive?
I am sure they radioed....but what was the answer....whatever the answer it was unacceptable.
what did the airline dispatch do to halt this ridiculous situation? and why did they fail to find a solution at any cost?
Maybe if it costs the airline and others involved about $100K in fines to not allow and/or solve this kind of problem they'll find an answer.
If 100K fine doesn't get a solution, well maybe $250K fine will get the solution.
The problem isn't that there is not a solution.
The problem is the pain of allowing this is not high enough...
It's too easy just to say "F the passengers...they can wait....we've got our protocol to follow".
Keeping passengers on planes against their will for hours and hours and hours....just should not be an option
Once that is clear....answers/solutions will be found.
Also a federal investigation found that the some of carriers involved violated a law that prohibits unfair
and deceptive practices in air transportation.