Author Topic: Ok I am going the opposite of the herd....I am not so hard on United Airlines  (Read 479 times)

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Christians4LessGvt

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I know almost everybody is demonizing United Airlines for the passenger ejection:

UA Faults:
1. I admit things could have been handled better.
2. Really almost all over-bookings/employee seating issues should be handled at the gate, not on the plane.
3. Only uniformed local full-time professional Police Officers should have been used to eject this uncooperative passenger.
4: Why was only $800 offered? At least go to the max of $1300

UA Defense:
1. The passenger could have cooperated with authority and avoided all of this.
2. If airline personnel, security, or police tell me to get off plane, I am getting off the plane. PERIOD!
3. Who controls the airplane? the airline or one passenger? Someone has to make final decisions.
4. Specifically how does an airline, once a decision is made, eject a passenger that just flat refuses to leave the plane?
5. Plane could have been evacuated entirely, but that inconveniences hundreds instead of one passenger.
6. Flight could have been cancelled, but again that inconveniences hundreds instead of one passenger.
7. Extra flight crew possibly could have driven the 4 hours to destination.
8. This sensationalized event will increase on-board outbursts when bumping occurs...people looking for a pay day.
9. If abuse occurred in the extraction, and over jealous airport security employees hurt the passenger, how is UA at fault?
10. The passenger has a history of brushes with the law: His medical license suspended for about 10 years for illegally prescribing painkillers, including to a patient in exchange for sex.


"Mr. Gorbachev, tear down this wall!" - Ronald Reagan - June 12, 1987

kimba1

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As a civil servant who deals with the public I seriously doubt I would ever of gotten this kind of trouble with a passenger. But if I was the passenger I would negotiated for max benefits.
I know passengers can be this bad and worst though but outside of peeing on the isle. I think I would of bern able to handle this.

Christians4LessGvt

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i bet you would have handled it better Kimba....you are reasonable and convincing

another thing that is lost in all the outrage towards United Airlines

is it just too much to ask for people to cooperate with authority?

if the doctor cooperated with the owner of the airplane and/or the security/airport police
none of the rough stuff would have happened....

funny how that works....cooperate and sort out details later....prevents a lot of poor endings

"Mr. Gorbachev, tear down this wall!" - Ronald Reagan - June 12, 1987

kimba1

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I`d likely skip the doc and offer max comp to the next guy. most likely the doc was obviously a trouble maker and yanking him is a lose lose situation. also if he made noise during the flight he will definately be the only one in trouble.

remember that french pee guy ? he was the only who looked bad doing it. that airline knew what to do

Christians4LessGvt

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Doctor Physically Thrown Off United Flight Has History of Mental Illness
   
By Amanda Griffin

Now a story has surfaced by The Smoking Gun detailing Dr. Dao's criminal history out of Kentucky. Dr. Dao had his medical license revoked and only reinstated two years ago. He was convicted of six felony counts of obtaining drugs by fraud and deceit, according to court documents. A jury concluded a sentence of just over two-and-a-half years per felony was fair. He was ultimately sentenced to five years of probation. Nearly a decade after his conviction for supplying a male patient with prescription painkillers in exchange for sexual favors, Dao was able to get his license back.

In 2004, Dao was convicted of prescribing Vicodin and other painkillers to a 28-year-old male patient-turned-employee. The man went to Dao, a pulmonary specialist, to be treated for collapsed lungs and chest pain. During the initial exam, the Kentucky Board of Medical Licensure noted that Dao performed a "genital examination." Investigators claim that Dao began a sexual relationship with the man, even making him the office manager of his clinic. Dao was writing personal checks and providing painkillers for the man in return for sex acts. Dao?s wife, also a doctor, found out about the checks so Dao turned to cash.

The man was won over by the police and helped them set up and discover Dao. Police arrested Dr. Dao at the Red Carpet Inn motel where he had just paid the man $174 to be used for pills. Dao was standing in the room without a shirt and his pants undone when police barged in. Just three months later he was convicted and he had surrendered his medical license, which had been suspended since his arrest.

In the Kentucky Board's review of Dao's history, they detailed "many complaints" from a Kentucky Hospital where he had been the subject. His "disruptive behavior" prompted a corrective plan to be made, including anger management counseling.

In 2007, Dao appealed to have his license reinstated but was denied. In 2009, an assessment found that he was "not safe to practice medicine." Previous psychological reviews found "a pattern of deception that is inconsistent with the level of accountability necessary for a practicing physician." Experts urged Dao to tackle his traumatic childhood and experience coming to the U.S. in 1995. By 2011, he had been diagnosed with a mood disorder and tended "to have poor decision-making despite his overall level of ability."

In April 2015, Dao was allowed to practice medicine again, but under strict observation by another physician. He currently practices internal medicine in an "outpatient office-based environment." He is not allowed to work in a hospital or other inpatient settings. He can only work one day a week at his supervising physician?s clinic.


http://www.jdjournal.com/2017/04/11/doctor-physically-thrown-off-united-flight-has-history-of-mental-illness/
"Mr. Gorbachev, tear down this wall!" - Ronald Reagan - June 12, 1987

Plane

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  This is really bad customer relations.

  That the airline had legal right to eject the passenger and the police involved had right to use force becomes secondary , if standing on these rights causes the airline to loose a lot of its customers and fail as a business.


    I think that the Doctor was in the wrong in the first place, but by the time it was over it was the airline that had lost all the sympathy.

Christians4LessGvt

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to me it is key that these issues be resolved at the gate

whatever changes that need to happen....
must happen so these dramas are at the gate not on the plane

a nut-job like this doctor would be much easier to handle inside the airport

i am kind of surprised once the drama started escalating someone didn't volunteer their seat
there is no doubt in my mind with my situational anxiety
as this started to play out I would have had to exit the airplane...
even if I had to fake a heart attack...I would have been outta there
and who knows my panic attack caused exit may have solved the one seat problem
"Mr. Gorbachev, tear down this wall!" - Ronald Reagan - June 12, 1987

kimba1

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Yes this should be done at the gate. Im no expert on plane trouble but I thought all overbooking situation were done before boarding. How do they not know beforehand??

Christians4LessGvt

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Yes this should be done at the gate. Im no expert on plane trouble but I thought all overbooking situation were done before boarding. How do they not know beforehand??

it's not an excuse...but
there was a early flight out of Kentucky scheduled for the next day.
so a flight crew was flying to Kentucky to handle the early flight
but the other crew coming from some place else got cancelled due to weather
so in Chicago they found this out last second,
and had to round up a new flight crew for the early Kentucky flight the next day
there was no one else available in Kentucky....so if the flight crew on the doctors flight doesn't get on the plane in Chicago
the flight out of Kentucky early the next morning would have had to have been cancelled....100 people unhappy in KY.
again...no excuse....but those are the logistics that were relevant to this situation
they knew if they didn't bump 4 passengers the next morning 100 people flight was not going to have a crew


"Mr. Gorbachev, tear down this wall!" - Ronald Reagan - June 12, 1987

Christians4LessGvt

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"Mr. Gorbachev, tear down this wall!" - Ronald Reagan - June 12, 1987

kimba1

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As somebady that has been bumped twice I tend to arange my travel around the possibility of this may happening. But to side with the doctor should the public expect less of the airlines if the possibility to bumped is a serious factor for travel.

Trains do and passegers are warned to never be on schedule due to them sharing the tracks with other trsins.

Christians4LessGvt

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The guy lays it out pretty well!

https://www.youtube.com/watch?v=8a9edl1gfAc
"Mr. Gorbachev, tear down this wall!" - Ronald Reagan - June 12, 1987

kimba1

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Im just saying this incident could of been handled better and that worst things have happened.

http://people.com/celebrity/gerard-depardieu-pees-in-plane-aisle-on-air-france/

Plane

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  Even with such late warning market forces could have helped.

   Offering more and better inducements such as a free flight , many travel miles, deluxe upgrades and hotel stays , even cash.

   This kind of bidding would have eventually been answered by someone willing to sell his seat.

    If the entire planefull held out in spite of strong bribery, then that would prove that they were all highly motivated to travel that day.

   If every one of them was just that sort of motivated , it might really have been better to rent a charter to carry that replacement crew.

kimba1

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The problem i have is this issue should of bern hashed out before getting on the plane. The difference would be no one will be dragged out just simply denied access to the plane.