pooch I used to do minor repair for light lens.
I never let xerox know this part of my background due to that docucare nonsense 10 years ago.
trying to reduce the tech dept. and have XBS pickup the slack with no extra pay.
strangely it`s also the times the stocks started to tank.
what kind of copier do you cover
M20i?
Among others, yes. In fact I'm kind of the team guru in that machine. On the forerunner (412/M15/F12) I actually wrote a couple of Eureka tips that were included in the Advanced Training CD for the product. Now everybody calls me when they have M15 or M20 issues. I do light lens (what's left) and fax's, multifunctions, etc. On the digital side I work Lakes products and the Brunel/Alchemy/Sorcery line. In fact that last line and the M20 types are my bread and butter right now. I actually still have a few 5028 and 5626 family machines out there. I used to work on those and the Cruiser mid-volumes. Also the 5614, 5314, XC100, 212/214. WCP 215 and the SOHO retail lines. I haven't been trained in color machines yet.
Truth is, I'm still not technically a Xerox employee. I work for an agent/owner and I am the only one left in my territory. (There used to be nine of us.) So I work with the Xerox team but get none of the bennies. Our entire team just got a big bonus. Guess who won't see any of that? I didn't even get the infamous MP3 player they gave out a few years ago. I came in in 2000, when the agent program was still a big deal. I was, of course, supposed to be hired within a few years. Our local service manager wants me on the team, but he hasn't been able to hire me due to manpower issues. At least I survived the reverse migration of the service agent types. When everyone else got laid off, my boss called me and asked if I wanted to stay on and work directly with the Xerox team in our area, but still be his employee. I thought "Paycheck or no paycheck? No brainer."
I have to say I love the job, but I could do without the insecurity. C'est la vie.